Support
Submit help requests, bug reports, and feature ideas at /support and track your tickets.
Overview
Support at /support lets you contact the Obsurfable team without leaving the app. Submit a ticket with category, subject, and message; your account, plan, and current company are attached automatically. View your ticket history on the same page.
Who it's for
Any signed-in user—Free, Pro, or Agency—who needs help, wants to report a bug, or has a product suggestion.
Prerequisites
- Signed-in Obsurfable account
Ticket categories
| Category | Use when |
|---|---|
| Help | How-to questions, account issues, billing confusion |
| Bug report | Something broken or behaving unexpectedly |
| Feature request | Ideas for new capabilities or improvements |
Step-by-step
Submit a ticket
- Go to /support (or Settings → Contact support).
- Select a category.
- Enter a short subject line.
- Describe your issue or idea in message—include steps to reproduce for bugs.
- Click Submit.
- A success message confirms submission; the form clears for a new ticket if needed.
View your tickets
Scroll to Your tickets on the same page. Each entry shows:
- Category and subject
- Status: open, in progress, resolved, or closed
- Date submitted
The Obsurfable team updates status as they work on your request.
What we attach automatically
To speed up resolution, each ticket includes:
- Your email and user ID
- Current company name (if selected)
- Plan and subscription status
- The page path where you submitted (when available)
You don't need to repeat this information in the message unless it helps.
Tips
- For billing changes (cancel, refund, invoice), mention it in a Help ticket or use Manage subscription in Settings first.
- Bug reports: include browser, what you clicked, and what you expected vs. what happened.
- Feature requests: explain the problem you're solving, not only the solution you want.
- You can also reach support from /settings without re-entering account context.
FAQ
How fast will I hear back?
Response times vary by volume. Tickets stay open until the team resolves or closes them.
Can I reply to a ticket in the app?
The support page lists submitted tickets; follow-up may come via email depending on team workflow.
I can't sign in—how do I get help?
Use the contact options on obsurfable.com if you cannot access /support while logged out.
Will support change my subscription?
Support can guide you; subscription changes are typically done via Stripe or Settings upgrades.